Practice Manager
Mrs Victoria Semple (f)
Practice Manager
The Practice Manager works alongside the GP Partners to manage all of the business aspects of the Practice, making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care. The Practice Manager also deals with human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports both the admin and the clinical team, to deliver patient services and also help to develop extended services, enhancing patient experience and care.
Administration Team
Katie
Office Team Leader
Lynn
Summariser
Laura
Coder/Patient Care Admin
Gillian
Coder/Patient Care Admin
Reception
Alison
Deputy Office Team Leader
Fiona
Patient Care Adviser
Suzanne
Patient Care Adviser
Kirsty
Patient Care Adviser
Liz
Patient Care Adviser
Lorna
Patient Care Adviser
Shona
Patient Care Adviser
Gayle
Patient Care Adviser
Amanda-Jane
Patient Care Adviser
Elinor
Patient Care Adviser
Our staff attend to patients on the phone and in person. They co-ordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. They have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when our staff have to deal with a large volume of calls and enquiries. They will ask you to provide some personal information about your medical condition – this information is used by our GPs to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.